Guardian Alarm announces the acquisition of Executive Security Consultants in Columbus, OH
Established in 1988 by Doug and Sandy Huey, Executive Security Consultants (ESC) provides residential and commercial alarm services in the greater Columbus area. Together, they worked countless hours to ensure they were providing peace of mind to their customers. This acquisition continues this legacy as both companies provide exemplary, personalized customer service, but also have a family-like culture that exists within their teams.
“Guardian Alarm has been serving the Columbus market for many years and we look forward to welcoming the employees and customers of Executive Security Consultants,” said Brent Uhl, President and Chief Executive Officer of Guardian Alarm. “Executive Security Consultants has delivered reliable customer service in the Columbus metro area for over thirty years. With this merger, we will be able to expand their services to include fire and alarm services to area businesses and municipalities.”
“Guardian Alarm has a great reputation in security monitoring services,” said Doug and Sandy Huey. “Since we started Executive Security Consultants (ESC), our goal has always been to deliver the best technology and reliable services to our customers. Guardian Alarm has demonstrated they share this vision and will continue this legacy under their ownership.”
“This acquisition in the Columbus market will provide Guardian Alarm with a strong market presence and will allow us to serve more customers in this growing area. As we continue our aggressive growth strategy to increase subscribers and revenue, our existing and future customers will benefit from the expanded services and technology,” Uhl said.
Over 90 years of trusted service
They respond when I need assistance. Great Tech support
Response from the owner:Fran, we appreciate you taking the time to share your positive feedback! We're happy to hear our team has been responsive and helpful when needed. Thank you!
Great service and customer service when needed. Rep was very knowledgeable and answered all of my additional questions beyond my initial inquiry. I have been a satisfied customer of guardian alarm for 26 years.
Response from the owner:Phyllis, thank you for your loyalty and for taking the time to share your experience with us! We're honored to have earned your trust over the past 26 years. We truly appreciate your continued support and thank you for choosing Guardian Alarm!
My technician was very knowledgeable. He quickly diagnosed the difficulty I was experiencing and took care of it very quickly.
I would also like to add he was very respectful of my property and any concerns I might have with my system.
Response from the owner:Thank you for your kind feedback, Park! We're so glad to hear your technician quickly diagnosed and resolved the issue while treating your property with care and respect! We appreciate you choosing Guardian!
The service technician was very knowledgeable about the system. He investigated the cause of the trouble notifications and corrected the problem. He was very energetic and completely investigated the system to make sure everything was working correctly. He will be returning to replace some defective components.
Response from the owner:Thank you for sharing your experience, Harvey! We're glad to hear your technician was thorough, knowledgeable and dedicated to resolving the issue.
Excellent service. Great instructions
Response from the owner:Thank you for the great review, Francesca! We're happy to hear the service and instructions were helpful and easy to follow.
About a week ago, I spoke with a representative named Lisa, and she was absolutely amazing. She was so sweet, patient, and helpful throughout the entire call. We were on the phone for about 30 minutes while she walked me through how to properly arm and disarm my alarm system.
I explained to her that I have a dog, and whenever I used “Arm Away,” my dog moving around would sometimes trigger the alarm. Lisa explained that using “Arm Stay” would work much better for my situation. Ever since following her advice, my alarm hasn’t gone off unnecessarily at all!
She took her time to make sure I understood everything and never made me feel rushed. I’m so happy I got the chance to speak with her that day. Excellent customer service like hers deserves recognition!
Response from the owner:Thank you for taking the time to share such thoughtful feedback, Diana! We're so glad to hear Lisa provided such patient, kind and helpful support while walking you through your system settings. We'll be sure to recognize Lisa for delivering the exceptional customer service you experienced!
They are dependable and keep us well alert on anything going on with my property. Guys are knowledgeable and very pleasant.
Response from the owner:Thank you for your kind feedback, Janene. We're so glad to hear you can depend on us to help keep your property protected and that our team has been knowledgeable and pleasant to work with. We truly appreciate your trust in Guardian!
Wonderful service Tj technician
Response from the owner:Thank you, Garnell!
Eric was the best tech I have ever had at our home. He was incredibly thorough and professional. Very helpful in explaining what he was doing, never made me feel like I was bothering him.
Response from the owner:Thank you for the fantastic feedback, Richard! We're so glad Eric provided such a thorough and professional experience while taking the time to explain everything along the way. We'll be sure to share your kind words with him!
Amazing experience!!!
Response from the owner:We appreciate your feedback, Alicia! We're so glad you had an amazing experience. Thank you for choosing Guardian!
