Your Security System Needs An Important Update
Your security system is connected using 3G/4G technology, which the wireless companies are discontinuing. Since your security panel uses this technology, we need to replace the panel with one that supports LTE.
Don’t wait until your system no longer works before you call. Upgrade today to ensure that you have dependable service for years to come.
Questions & Answers
1. What happens if I do not have my panel upgraded to LTE?
If your panel is not upgraded, once the wireless companies discontinue 3G/4G, your security system will have severe service issues including:
- Interruption of the signal between your system and Guardian's monitoring center.
- Alarm events not being received by our monitoring center.
- Other issues affecting the operation of your system.
2. Do I need a technician to come to my home?
In order to either upgrade your existing panel or replace it, one of our trained technicians will need to come to your home. Appointments can be scheduled at a time that is convenient for you.
3. If my panel needs to be replaced, will there be a charge?
As a valued customer, we'll upgrade your panel for only $99* when you sign a new five year agreement. The new panels come with great features including:
- Mobile Ready - Use your mobile phone to monitor and control your home security system.
- Customize Your Notifications - Set-up reminders if you’ve armed your system or if there is a sensor activity.
- Video Analytics - See important activity that matters to you. Customize alerts to capture video and get notified when people, vehicles, and/or animals are detected.
- Much More! - The ability to add connected locks and garage door controllers, smoke and carbon monoxide detectors, smart plugs to connect dimmers and outlets, and even a smart thermostat to stay comfortable and save energy.
* Restrictions and minimum payment requirements apply.
